Frequently Asked Questions
What can I expect from a “used” game console part or accessory?
Many of the consoles, parts, and accessories we work with are decades old. Every used item we receive is carefully inspected—inside and out—for functionality, durability, and overall condition.
Any issues discovered during inspection are addressed before an item is ever listed. Functional problems are repaired and thoroughly retested, while physical components are cleaned and restored as much as possible. Each item is fully disassembled, cleaned, and carefully reassembled.
That said, not all cosmetic wear can be eliminated. Used items may show minor scuffs or signs of normal wear consistent with their age.
Only hardware that meets our quality standards is offered on our website. Items that fall short are sold separately through our outlet channels at a significant discount.
Is the item pictured the exact one I’ll receive?
In most cases, no.
Many of our products are stocked in multiple quantities, and we use representative photos from our own inventory. The item you receive will be of equal quality and condition to the one shown and will meet the same inspection and testing standards.
If an item is truly one-of-a-kind, this will be clearly stated in the product listing.
Are your parts original, OEM, or reproductions?
We offer a mix of original, OEM, reproduction, and third-party parts, and we clearly label each item accordingly.
When a part is original or OEM, it’s stated in the listing. When it’s a reproduction or third-party replacement, that’s made clear as well. Our goal is to give you the information you need to make an informed decision—no guesswork required.
I’m not sure which part I need — can you help?
Absolutely.
If you’re unsure about compatibility or want to double-check before ordering, feel free to reach out through our Contact page. Including the console model and revision (if known) helps us respond more quickly.
While we can’t provide step-by-step repair instructions, we’re always happy to help you identify the right part.
Do you offer repair services?
At this time, we do not offer repair services.
Arcade Supply Co. focuses on providing parts and clear, reliable information to support DIY repairs and restorations. This allows us to stay focused on quality, availability, and accurate documentation.
How quickly do orders ship?
Orders typically ship the same business day or the next business day, depending on order volume.
Once your order ships, tracking information is sent automatically.
For full details, see our Shipping page.
What if something arrives damaged or defective?
If something isn’t right with your order, contact us as soon as possible.
We’ll work with you to make it right, whether that means a replacement, refund, or store credit depending on the situation and availability.
Why does my order arrive in reused packaging?
We reuse and recycle shipping boxes whenever possible. It helps reduce waste and keeps usable materials out of landfills.
Reused packaging never means reused care—your parts are always packed securely.
Still have questions?
If you don’t see your question answered here, feel free to reach out. We’re always happy to help.