Frequently Asked Questions
What can I expect from a “used” game console part or accessory?
Many of the consoles, parts, and accessories we work with are decades old. When we receive used hardware, every item is thoroughly inspected inside and out for functionality, durability, and overall condition.
If we find issues, they’re addressed before the item is ever listed. Functional problems are repaired and retested, and physical components are cleaned and restored as much as possible. Each item is fully disassembled, cleaned, and carefully reassembled.
That said, not all cosmetic blemishes can be removed. You should expect used items to show minor scuffs or signs of normal wear consistent with age.
Only items that meet our quality standards are listed on our website. Hardware that falls short is sold separately through our outlet channels at a significant discount.
Is the item pictured the exact one I’ll receive?
In most cases, no.
We stock multiple units of many products and use our own stock photos to represent them. The item you receive will be of equal quality and condition to the one shown, and it will meet the same inspection and testing standards.
If an item is truly one-of-a-kind, that will be clearly noted in the listing.
Are your parts original, OEM, or reproductions?
We sell a mix of original, OEM, reproduction, and third-party parts, and we label them clearly.
When a part is original or OEM, we say so. When it’s a reproduction or third-party replacement, we’re upfront about that too. Our goal is to give you the information you need to make an informed decision—no guessing required.
I’m not sure which part I need — can you help?
Absolutely.
If you’re unsure about compatibility or want to double-check before ordering, feel free to reach out through our Contact page. Including the console model and revision (if known) helps us respond more quickly.
While we can’t provide step-by-step repair instructions, we’re always happy to help you identify the right part.
Do you offer repair services?
At this time, we don’t offer repair services.
Arcade Supply Co. focuses on supplying parts and information to support DIY repairs and restorations. That allows us to keep our attention on quality, availability, and clear documentation.
How quickly do orders ship?
Orders typically ship the same business day or the next business day, depending on order volume.
Once your order ships, tracking information is sent automatically.
For full details, see our Shipping page.
What if something arrives damaged or defective?
If something isn’t right with your order, contact us as soon as possible.
We’ll work with you to make it right, whether that means a replacement, refund, or store credit depending on the situation and availability.
Why does my order arrive in reused packaging?
We reuse and recycle shipping boxes whenever possible. It helps reduce waste and keeps usable materials out of landfills.
Reused packaging never means reused care—your parts are always packed securely.
Still have questions?
If you don’t see your question answered here, feel free to reach out. We’re always happy to help.